💰 Refund Policy
Your satisfaction is guaranteed. Here’s how we handle refunds.
📭
Non-Delivery
If your package does not arrive within the maximum estimated delivery time:
- Full refund issued
- Or free reshipment
- No questions asked
🔬
Quality Issues
If product purity does not match Certificate of Analysis:
- Replacement product
- Full refund available
- Independent testing accepted
🔒
Seized Package
If customs seizes your package:
- Free reshipment
- 50% refund if reship fails
- Documentation required
⚠️
Wrong Item
If you received incorrect product:
- Immediate replacement
- Free return shipping
- Keep wrong item
Refund Process
1
Contact Support
Email or Telegram with order # and issue
2
Provide Evidence
Photos, tracking, or test results if applicable
3
Review
We investigate within 24 hours
4
Resolution
Refund or reshipment processed
⚠️ Non-Refundable Situations
• Wrong address provided
• Package refused at delivery
• After 30 days of delivery